Shipping policy
Shipping
Orders are usually processed within 1-2 days. After our team has processed your order, delivery time will be 2-5 business days. When you make your purchase, you will receive a confirmation email with your order number. Once we have processed and shipped your package, you will receive an email with your tracking number. You can track your shipment at any time on our website.
Change of delivery address:
If the address provided during checkout is incorrect or you wish to change it, please note that you must notify us within a period of less than 8 hours before our logistics team processes your order. If your order has already been processed and shipped, we cannot guarantee that the package will arrive at the new address provided. Althera is not responsible if the information provided is incorrect.
Returns
At Althera, we are committed to offering high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, which is why we offer a 60-day money-back guarantee so you can shop with total peace of mind.
If you are not satisfied with your purchase for any reason, you can contact us at getalthera@gmail.com
Warranty
We offer a 1-year money-back guarantee against manufacturing defects or damage caused during shipping. This means you can inspect your product risk-free and request a replacement or refund if it has any defect.
How to request a return?
For your return to be processed correctly, please follow these steps:
- Carefully unpack the product, taking care not to break bags, seals, or tags.
- Check that the product works correctly.
- If you find a manufacturing defect or have received the wrong product, email us with the subject "Return."
Then:
- Contact us with your order number, the service you are requesting (replacement or refund), and the reason for the return.
- Our customer service team will respond with the necessary instructions to complete the process.
Important: Do not send any product until our team provides you with the return address.
Althera is not responsible for returns sent without a tracking number.
Return conditions
- Requests must be made within 60 days of purchase.
- After this period, we will not be able to offer refunds or exchanges.
- The customer is responsible for the shipping costs associated with the return.
- To be eligible for a return, the product must be unused, in the same condition in which it was received, and in its original packaging.
Refunds and cancellations
Once we receive and inspect the returned product, we will send you an email confirming its receipt and informing you whether the refund has been approved or rejected.
If the return is approved, the amount will be automatically refunded to the payment method used during the purchase. Depending on your bank, the refund may take a few days to appear.
If you wish to cancel an order before receiving it, cancellation will only be possible if the order has not yet been processed by our logistics team, in accordance with the timeframes indicated in our Shipping Policy.
If the order has already been processed or shipped, it will not be possible to cancel it. In that case, you may return it once you have received it, following the conditions described above.
Delayed or missing refunds
If you still have not received your refund:
- Check your bank account again.
- Contact your bank, as some refunds may take several days to process.
If after these checks you still have not received the amount, you can email us at:
Return shipping costs
Return shipping costs are the customer's responsibility.
If you request an exchange for another product, the time needed to receive it may vary depending on your location.
If you have any questions about our return policy or need help with your order, we will be happy to assist you at: